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Help · FAQ

Frequently Asked Questions

Quick, honest answers to the most common questions.

How Does Matching Work?

zinaaa shows you real people who are near you. When two people both swipe right on each other, it's a match. But here's the difference: only the woman can send the first message. Men cannot initiate conversation. This puts women fully in control of every interaction from the start.

Why Can Only Women Message First?

Because that's the only way to make it actually safe and comfortable for women. On every other app, women are flooded with unsolicited messages before they've indicated any interest. On zinaaa, a woman's match is her invitation. Men cannot reach out unless invited. This is not a rule — it's the architecture.

What Is the 24-Hour Rule?

When a match is made, the woman has 24 hours to send the first message. If she doesn't, the match expires. This prevents the match graveyard problem — everyone has dozens of matches they never spoke to. On zinaaa, a match means something because it has a clock on it.

How Does Verification Work?

Every zinaaa profile is verified via a live selfie check — you take a photo in real time matching a pose prompt. Our system confirms the selfie matches your profile photos. This eliminates catfish and bots. No verified selfie = no account.

How Do I Cancel My Subscription?

One tap in Settings → Subscription → Cancel. No forms, no retention loops, no calls. It cancels immediately and you retain access until the end of your paid period. We will never make it hard to leave.

How Do I Delete My Account?

Settings → Account → Delete Account. Your data is permanently deleted within 30 days as required by GDPR. See our Data Deletion Policy for full details.

Is zinaaa for Muslim / Halal Dating?

zinaaa is for everyone who wants honest connection. We built the app with South Asian, Middle Eastern, and Muslim communities deeply in mind — our women-first architecture aligns with Islamic principles of female agency and consent. We also have an extensive research library on Islamic perspectives on relationships and intimacy. What zinaaa is not is a religiously restricted app — we serve everyone who wants honest connection on their terms.

How Do I Report Someone?

Tap the three dots on any profile or conversation → Report. Select the reason. Every report is reviewed by a human within 24 hours. For serious safety concerns, see our Report a Problem page or email [email protected].

What Happens If I'm Reported?

Every report is reviewed. First violations typically result in a warning. Serious violations — harassment, fake profiles, sexual content sent without consent — result in immediate permanent ban. We have zero tolerance for behaviour that makes people feel unsafe.

Where Is zinaaa Available?

We are pre-launch with early access available at /apply. Our launch markets are UK, Pakistan, and UAE. Global expansion follows based on early access demand. Apply now to be among the first.

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